If you're having trouble logging in, please review the solutions below to common issues.

If the issue persists, please contact defenderData Support for additional assistance.

Error: Invalid Password

1. Passwords are case sensitive, please verify the password is entered exactly as it's shown in the login instructions email.
2. Re-enter your Organization ID which can be found in the installation instructions email. To re-enter your Organization ID, press Ctrl+F1 from the Login window and the following window will be displayed.

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Accessing Multiple Databases

If you have accounts in multiple databases, each Organization ID will need to be added. To enter an additional organization, press Ctrl+F6 from the defenderData login window and the following window will be displayed.

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Once added, a new database selection field will appear on your login window.


Error Code: 0

1. Please be sure that your computer was rebooted after the installation was completed.
2. When the software is installed, the option to install "Microsoft SQL Server Client Components" must be selected. This option is selected by default but if it was manually deselected please run the installation again with this option selected.
   
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3. Please verify that your personal firewall software isn't preventing the defenderData application from connection to the server. For example, Comodo, Kaspersky, Symantec, McAfee, Trend Micro, ZoneAlarm or even the Microsoft Windows firewall could be blocking the connection.
   
   For instructions about how to add an Exception for the defenderData software please refer to the instruction manual for your firewall software.
   
   Note: The default path to the defenderData program which will need to be added to the Firewall Exception list is as follows:
   
   C:\Program Files\justiceworks\jwclient.exe
   
   If the Error Code: 0 still occurs, please contact defenderData Support for additional assistance.